Contact information

Last Updated: September 1, 2026

At GrillNook, we are committed to providing clear and helpful customer support. Whether you have questions about our outdoor cooking products, need assistance with product information, or want an update regarding your order, our customer support team is available to help.

Customer Support

You can contact GrillNook using the following information:

  • Business Name: GrillNook
  • Business Email: info.grillnook@gmail.com
  • Phone: +1 (307) 466-6604
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Pacific Time)
  • Closed: Weekends and public holidays
Business Address: 9777 Wilshire Blvd Ste 400, Beverly Hills, CA 90212
United States

Response Time

Our customer support team typically responds to emails within 24 business hours, Monday through Friday.

Please note that our customer support team is closed on weekends and public holidays. Messages received during these periods will be addressed during the next available business hours.

Before Contacting Us

To help us assist you efficiently, please provide the relevant information when contacting our customer support team.

Order Questions

For questions about an existing order, please include your Order Number and the name or email address associated with the order.

Shipping & Tracking Questions

Once an order has shipped, tracking information will be provided by email. Tracking details may take approximately 24–72 hours after shipment to become available through the carrier's tracking system.

If you cannot find your shipping confirmation email, please check your spam or junk email folder.

Product Questions

For product-related questions, please include the product name and describe the information or assistance you need. This helps us provide a more accurate response.

Payment Questions

For questions regarding payment, please contact our customer support team using the contact information provided above.

We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All prices and transactions are displayed in United States Dollars (USD / $).

General Questions

For additional information about our store, please review our FAQ, Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

Shipping & Return Overview

For convenience, our current shipping and return information is summarized below:

  • Shipping Area: United States only
  • Standard Shipping: Free
  • Order Cut-off Time: 5:00 PM Pacific Time
  • Order Processing Time: 1–3 Business Days
  • Estimated Transit Time: 7–12 Business Days
  • Estimated Total Delivery Time: 8–15 Business Days
  • Return Window: 30 Days from the date of delivery
  • Return Condition: Items must be unused and in their original packaging
  • Refund Method: Original payment method
  • Refund Processing Time: Within 14 Business Days after the returned item is received and approved, subject to our Return & Refund Policy.

Contact GrillNook

If you need assistance with an order, product, payment, shipping, or return, please contact us using the information below:

  • Business Name: GrillNook

  • Business Email: info.grillnook@gmail.com

  • Phone: +1 (307) 466-6604

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Pacific Time).
    Closed on weekends and public holidays.

  • Business Address: 9777 Wilshire Blvd Ste 400, Beverly Hills, CA 90212, United States