Refund policy

Last Updated: September 1, 2026

At GrillNook, we want you to have a clear and straightforward shopping experience. We offer a 30-day return window on eligible items. This policy explains our procedures for returns, refunds, damaged or defective items, and order cancellations.

30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in the same condition in which you received it.
  • The item must be returned in its original packaging with all included accessories and manuals.
  • You must provide valid proof of purchase, such as your order confirmation or receipt.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or Clearance.
  • Gift cards.
  • Products showing signs of personal use, alteration, or damage not caused during shipping.
  • Custom or personalized products.

Exchanges

We accept exchange requests for eligible items within 30 days of delivery.

To qualify for an exchange, the item must be:

  • Unused and in its original condition
  • Returned with the original packaging whenever possible
  • Accompanied by proof of purchase

To request an exchange, please contact us with your order number and the reason for the exchange.

Once your exchange request is approved and the original item has been received and inspected, we will process the exchange based on product availability.

If the requested replacement item is unavailable, we will contact you regarding the available options.

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

How to Start a Return

To request a return:

  1. Contact us at info.grillnook@gmail.com within 30 days of delivery.
  2. Include your Order Number, the item(s) you want to return, and the reason for the return.
  3. If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send a product back without receiving return instructions from our customer support team.

Return Shipping Costs

  • Standard Returns: Customers are responsible for return shipping costs when the return is due to personal preference, ordering the wrong size/model, or another reason unrelated to an error by GrillNook.
  • Damaged, Defective, or Incorrect Items: If the item was damaged during delivery, is defective, or the wrong item was sent due to our error, GrillNook will provide a prepaid return shipping label where applicable.

We recommend using a trackable shipping service when returning an item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your Order Number
  • Clear photos of the product
  • Photos of the shipping package and packaging

After reviewing your request, we may provide one of the following resolutions:

  • A replacement at no additional cost, or
  • A refund to your original payment method

Refund Processing

Once your returned item has been received and inspected, we will review the return and notify you of the refund status.

If your return is approved:

  • Refund Processing: Refunds are processed within 14 Business Days after the returned item has been received and approved.
  • Refund Method: Refunds are issued to the original payment method used for the purchase.
  • Confirmation: You will receive a confirmation email once your refund has been processed.

Please note that your bank or payment provider may require additional time to make the refunded funds available.

Refund Conditions

Shipping charges, if applicable, are generally non-refundable unless the return is due to an error by GrillNook, including:

  • Incorrect item received
  • Damaged item received
  • Defective item received

All approved refunds will be issued to the original payment method used for the purchase.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If you would like to cancel your order, please contact us as soon as possible at info.grillnook@gmail.com and include your Order Number.

If your order has already been processed or shipped, we may be unable to cancel it. In that case, you may request a return after delivery according to this Return & Refund Policy.

Approved cancellation refunds will be issued to the original payment method. Refund processing may take up to 14 Business Days, depending on the payment provider.

Contact Us

For questions about returns, refunds, damaged items, or order cancellations, please contact us:

  • Business Name: GrillNook

  • Business Email: info.grillnook@gmail.com

  • Phone: +1 (307) 466-6604

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Pacific Time).
    Closed on weekends and public holidays.

  • Business Address: 9777 Wilshire Blvd Ste 400, Beverly Hills, CA 90212, United States