Shipping policy

Last Updated: September 1, 2026

At GrillNook, we aim to provide clear and reliable shipping information for our outdoor cooking equipment and barbecue accessories. This Shipping Policy explains our shipping destinations, delivery estimates, order processing procedures, and tracking information.

Shipping Area

We currently ship orders within the United States only.

Shipping Fee

  • Standard Shipping: FREE on all orders within the United States.

There are no additional shipping or handling charges added after checkout unless clearly stated before the order is placed.

Order Processing Time

Orders are processed within 1–3 Business Days, Monday through Friday.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Order Cut-off Time

Our daily order cut-off time is 5:00 PM Pacific Time, Monday through Friday.

Orders placed after 5:00 PM Pacific Time will begin processing on the following business day.

Estimated Delivery

  • Estimated Transit Time: 7–12 Business Days
  • Estimated Total Delivery Time: 8–15 Business Days

The estimated total delivery time includes order processing and transit time.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to factors outside our control, including severe weather, public holidays, carrier delays, or increased seasonal shipping volumes.

Shipping Carriers

Orders may be shipped through established carriers serving the United States, including USPS, FedEx, or UPS, depending on factors such as package size, weight, destination, and carrier availability.

Order Changes or Cancellations

Orders may be canceled before they have been processed or shipped.

If you would like to cancel your order or request a change to your shipping address, please contact us as soon as possible and include your Order Number.

Once an order has entered processing or has been shipped, cancellation or address changes may no longer be possible.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

GrillNook is not responsible for delays, misrouted shipments, or delivery issues caused by incorrect or incomplete address information provided by the customer.

Order Tracking

Once your order has been shipped, we will send you tracking information by email when it becomes available.

Please allow 24–72 hours after shipment for tracking information to update.

If you have any questions about your order or tracking information, please contact our customer support team.

Shipping Confirmation

Tracking information is typically updated and becomes available within 24–72 hours after shipment dispatch.

If you do not receive a shipping confirmation email within 4 Business Days of placing your order, please check your spam or junk email folder. If you still cannot locate the email, please contact our customer support team.

Delivery Delays

While we work to process and ship orders within the stated timeframes, unexpected delivery delays may occur due to circumstances outside our control, including severe weather, public holidays, carrier network constraints, or high shipping volumes.

If your order has not arrived within the estimated 8–15 Business Day delivery window, please contact our customer support team so we can assist you with the available tracking information.

Lost or Stolen Packages

If your tracking information shows that a package has been delivered but you cannot locate it:

  1. Check around your porch, building entrance, side doors, mailbox, or other usual delivery locations.
  2. Check with family members, household members, neighbors, or building staff who may have accepted the package.
  3. Allow up to 24 hours, as carriers may occasionally update a shipment as delivered before the package is physically received.

If you are still unable to locate your package, please contact the applicable shipping carrier using your tracking information. You may also contact GrillNook at info.grillnook@gmail.com for assistance.

Contact Us

For questions or concerns regarding shipping options, tracking information, or delivery updates, please contact our support team:

  • Business Name: GrillNook

  • Business Email: info.grillnook@gmail.com

  • Phone: +1 (307) 466-6604

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Pacific Time).
    Closed on weekends and public holidays.

  • Business Address: 9777 Wilshire Blvd Ste 400, Beverly Hills, CA 90212, United States